1. Data We Collect

When you use Kirana Tour & Travel services, we collect the following information:

Personal Information: Full name, WhatsApp number, and email address (optional) that you provide when placing an order.
Order Data: Details of the services ordered including route, date, time, and pickup/drop-off address.
Payment Data: Transaction information processed securely via the Midtrans payment gateway. We do not store your credit/debit card data.

2. Use of Data

The data we collect is used to:

Process and confirm your service orders.
Send order confirmations and important information regarding services via WhatsApp and email.
Contact you in the event of schedule changes or other important information.
Improve the quality of our services based on user feedback.

✅ We DO NOT sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Security

All data is stored on encrypted servers protected by Supabase (international standard cloud infrastructure).
Online payment transactions are processed through Midtrans, which is PCI-DSS Level 1 certified, the highest security standard for payment processing.
Access to customer data is restricted to authorized personnel only.

4. User Rights

As a user, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction if your data is inaccurate.
Deletion: Request deletion of your personal data from our systems.
Restriction: Restrict how we use your data.

To exercise the above rights, please contact us via WhatsApp at 0881-333-0881 or email to Kiranatoursindonesia1@gmail.com.

5. Cookies & Tracking Technologies

Our website uses functional cookies necessary for website operations (storing language preferences, admin login sessions). We do not use third-party tracking cookies for advertising purposes.

6. Policy Changes

We may update this privacy policy from time to time. Significant changes will be announced on our website. Continued use of our services after the changes constitutes acceptance of the new policy.