1. General Terms

By using Kirana Tour & Travel services, you agree to all the terms and conditions below. Kirana Tour & Travel reserves the right to modify, add, or remove portions of these terms and conditions at any time without prior notice.

Our services include Travel Shuttle, Car Rental, Tour Packages, and Flight ticket bookings.

2. Ordering & Payment

Orders are considered valid after full payment is received via our online payment system.
Listed prices include 11% Value Added Tax (VAT) unless stated otherwise.
Kirana Tour & Travel reserves the right to reject orders that do not meet requirements or contain invalid data.
Online payments are processed securely through the encrypted Midtrans payment gateway.

3. Cancellation & Refund Policy

⚠️ Policy applies to all services (Travel Shuttle, Car Rental, Tour Packages). Read carefully.

Cancellation Rules

D-2 (2 days before departure): 100% Refund of total payment
D-1 (1 day before departure): No Refund

Reschedule Rules

D-2 or earlier: Free reschedule, contact admin via WhatsApp
D-1 (1 day before departure): Charged 50% of total payment

Additional Terms

Reschedules and cancellations are handled via admin WhatsApp
For travel shuttle services, passengers who are more than 15 minutes late will be considered cancelled without refund
Refunds will be processed within 1–3 business days after approval

4. User Responsibilities

Users are responsible for the accuracy of data filled in the order form.
Users must be present on time according to the predetermined schedule.
For travel shuttle services, passengers who are more than 15 minutes late will be considered cancelled without refund.
Users are prohibited from carrying dangerous, prohibited, or illegal items in all our services.

5. Limitation of Liability

Kirana Tour & Travel is not responsible for delays caused by force majeure (natural disasters, traffic accidents, demonstrations, etc).
Damage to personal belongings during the trip is beyond our responsibility unless proven to be caused by driver negligence.